Service Request Ticket - # 35788

Service Request Information

CONTACT Name Caceda, Carmen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 11, 2010 01:45 PM
Department College of Education Phone 88409
Location Email cacedac@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20081152[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell 22inch 2209WA Monitor
Serial No. CN0H736H7287295414CL Location PDR
TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Feb 03, 2010 01:39 PM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Jan 26, 2010 12:28 PM 
in her office 2:40-4:20 Tuesday-Thursday.
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Lance Jewett Jan 26, 2010 12:27 PM 
The printer is not a network printer. Believe she
is selecting the wrong printer.
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Joshua Johnson Jan 25, 2010 02:22 PM 
Status changed from (5) Completed to (1) Pending
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Joshua Johnson Jan 25, 2010 02:22 PM 
the printer is not working. I tried print a test
page to it from the help desk and there was not a
printed page to the print. I had her clear her
print query and had her try to print and it still
did not work.
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Lance Jewett Jan 21, 2010 12:24 PM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Jan 21, 2010 12:23 PM 
Task reassigned to Lance Jewett.
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Lance Jewett Jan 21, 2010 12:23 PM 
Went over and it was working fine, i think she
might be printing to the wrong printer
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Christian Rogers Jan 21, 2010 11:32 AM 
please c.c. any progress made to Lacey, Jenny, 
88471
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Christian Rogers Jan 21, 2010 11:30 AM 
They called back kind of angry. They say they 
need to have this problem fix asap. They said 
they have waited too long. She (and an older 
lady) was very unhappy.
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Kevin Elmore Jan 13, 2010 01:29 PM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Kevin Elmore Jan 13, 2010 01:29 PM 
She can let you into whatever rooms you need.
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Teresa Hutchinson Jan 12, 2010 03:32 PM 
Priority changed from (3) Priority to (2) High Priority.
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Teresa Hutchinson Jan 12, 2010 03:32 PM 
Jenny Lacey called again to say that it's a high 
priority and that they need help asap.
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Brian Berkley Jan 11, 2010 03:20 PM 
Task reassigned to Adam Wehner.
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Kevin Elmore Jan 11, 2010 01:48 PM 
she's leaving her office open during her lunch and
teh tech has permission to just come in.
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Kevin Elmore Jan 11, 2010 01:45 PM 
She just gets an error that says "document failed
to print."
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