Service Request Ticket

Service Request Information

CONTACT	Name	Harden, Mary	Date	Jan 12, 2010 10:11 AM
	Department	Creative Arts/Art	Phone	88460
	Location		Email	hardenm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090464 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple MacBook Pro, 13-inch, aluminum #Z0GK
	Serial No.	SW89400YM66H	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	MAC OS X 10.9 (Mavericks)	Software	Microsoft Office MAC 2008 from P0072519, Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114
	Wired NIC	00:26:BB:61:60:50
	Wireless NIC	00:26:BB:12:56:FD
	Bluetooth NIC	00:26:08:D7:F8:2D

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Jan 12, 2010 10:41 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Jan 12, 2010 10:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Jan 12, 2010 10:41 AM	cornan_dsi@hotmail.com was the account, helped her setup her mac to lock the screen, discussed security, and suggested she contact the physical plant about maintenance people using her computer	Add Attachment
Casey Sonflieth	Jan 12, 2010 10:11 AM	she called in saying that someone had gone into her office and checked their own email on her computer in her office and she said she doesnt think that is right that someone can use her computer while she is gone. she said some had left their email address in the email slot on her screen and it is a hotmail account. she would liek to talk to someone about this issue. i have know idea what to do for this so im just creating a task for this. Phone: 8-8460 she will be there till 11am	Add Attachment