Service Request Ticket

Service Request Information

CONTACT	Name	Sellers, Shawn	Date	Jan 12, 2010 10:41 AM
	Department	College of Education	Phone	88985
	Location		Email	sellerss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050142 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280, Pentium 4 540, 3.20GHz1M
	Serial No.	B8TVW71	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	Office Pro 2003 from P0053840, software moved from previous station(W#20040664)-EndNote v9 WIN from P0054076, Inspiration v7.6 WIN/MAC from P0054076, Adobe Acrobat 8.0 WIN from P0064866
	Wired NIC	00:12:3F:91:6B:51

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Jan 25, 2010 01:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Jan 25, 2010 01:20 PM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Jan 25, 2010 01:20 PM	fixed and done	Add Attachment
Kevin Elmore	Jan 25, 2010 01:02 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Kevin Elmore	Jan 25, 2010 01:02 PM	She's called in a panic about getting this done.	Add Attachment
Joshua Johnson	Jan 20, 2010 11:54 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joshua Johnson	Jan 20, 2010 11:54 AM	called and needs to have this task taken care of. Her computer is desk top computer. She needs to be in her office while this task is done. 10 am -3 pm Monday and Wednesday	Add Attachment
Casey Sonflieth	Jan 12, 2010 10:41 AM	she has a cd from her book that she has for downloads tests from the book and she said there are two ways to get it to work and she cant seem to get it to work for either way. Phone: 8-8985	Add Attachment