Service Request Ticket

Service Request Information

CONTACT	Name	Borst, Sue	Date	Jan 12, 2010 02:57 PM
	Department	Business Services	Phone	88284
	Location		Email	borsts@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20040559 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 700m Intel Pentium M, 12.1in WXGA
	Serial No.	76DMK61	Location	PDR
	CPU	Pentium M-1.7 GHz
	OS	Unknown	Software	MS Office 2003 Pro from P0050950
	Wired NIC	00:0B:7D:12:BE:C6

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Feb 05, 2010 01:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Feb 05, 2010 01:10 PM	updated and now its working.	Add Attachment
Joshua Johnson	Feb 03, 2010 11:36 AM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Feb 03, 2010 11:35 AM	wont be in till this afternoon, updating the laptop now	Add Attachment
Christian Rogers	Feb 02, 2010 01:06 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Christian Rogers	Feb 02, 2010 01:06 PM	This is needed by friday. "I really need banner".	Add Attachment
Cinthya Mendez-Garcia	Jan 20, 2010 02:19 PM	called about this saying it does not have banner. says she has not heard anything from us so wants to know the status of this.	Add Attachment
Joshua Johnson	Jan 12, 2010 02:57 PM	there is a laptop that is in ht HR office that is having trouble with banner. all the other computers that are up in the office work fine with banner. they are not sure if it is the computer or if it is banner. 88490 AD 206	Add Attachment