Service Request Ticket

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Service Request Information

CONTACT	Name	Dauer, Susan	Date	Jan 12, 2010 03:24 PM
	Department	Education & Leadership	Phone	88230
	Location		Email	dauers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080302 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac 20in 2.66GHz Intel Core 2 Duo #MB324LL/A
	Serial No.	SW8830130ZE3	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	MS Office 2008 for MAC from P0067422
	Wired NIC	00:22:41:1E:C1:6B
	Wireless NIC	00:21:E9:E3:5C:1A
	Bluetooth NIC	00:21:E9:D5:63:EF

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	swartzer@wou.edu	88795

Tracking

Entered by	Date	Memo
Ron Swartzendruber			Email Public
Entered by	Date	Memo
Ron Swartzendruber	Jan 26, 2010 08:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ron Swartzendruber	Jan 26, 2010 08:45 PM	She's fixed and happy now.	Add Attachment
Ron Swartzendruber	Jan 20, 2010 05:05 PM	I've been working with her and fixed her other issues, but I still don't know about her addressbook. There are several people with what looks like the same problem as her, so I'll use her as a test case.	Add Attachment
Joshua Johnson	Jan 14, 2010 03:53 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Joshua Johnson	Jan 14, 2010 03:53 PM	this is a urgent task she needs to get her contacts from her old address book. The email that she has been using was called mail. she has called 5 times in the past 8 days. would also like to make a email icon so she can open that by its self.	Add Attachment
Kevin Elmore	Jan 13, 2010 01:40 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Brian Berkley	Jan 12, 2010 03:26 PM	Task reassigned to Ron Swartzendruber.	Add Attachment
Joshua Johnson	Jan 12, 2010 03:24 PM	she has a few email contacts that she has in her address book but they are the ones that she has entered. would like to have the rest that transferred to her new address book. Her computer is a mac and she is not sure if that is whats causing the problem. 88230 dauers@wou.edu ED 159 If she is not in her office you can get a key form the ED main office	Add Attachment