Service Request Ticket

Service Request Information

CONTACT	Name	Eliassen, Lenore	Date	Jan 12, 2010 03:30 PM
	Department	Creative Arts	Phone	88461
	Location		Email	eliassl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060211 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	GP2CVB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051, Box Office Express Jr ticket software from P0057811
	Wired NIC	00:13:72:A4:CA:78

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Feb 04, 2010 03:33 PM	Task reassigned to Adam Wehner.	Add Attachment
Adam Wehner	Feb 04, 2010 03:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Feb 04, 2010 03:33 PM	I was over there and got quicken running for her. I had to move it off of a profile of a user that left and got it put in Lenore's profile.	Add Attachment
Cinthya Mendez-Garcia	Feb 03, 2010 03:04 PM	**This is an email** Hi I am Cinthya Mendez from Computing Services and I am contacting you about a service request, #35819 entered on January 12. We are not certain if this is still an issue for you. If you continue to experience the problem, please give us a call at: 503-838-8925. We appreciate your patience! If we have not heard from you within 5 working days, we will assume the matter is resolved and close the service request. Thank you. Thank you, Cinthya Mendez	Add Attachment
Joshua Johnson	Jan 12, 2010 03:30 PM	when she opens quicken there is a opening error that asks if she would like to send the error report. she thinks that the program was not transferred right top the new student worker. she has a new student worker and she is not sure if the error is on her profile. 88461 RA 101 eliassl@wou.edu	Add Attachment