Service Request Ticket - # 35844

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 13, 2010 05:53 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20031375[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description 1901FP, 19 inch flat panel display
Serial No. CN0542327161845DBC4V Location PDR
TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Feb 03, 2010 10:10 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Feb 03, 2010 10:10 AM 
Deleted library community users profiles from
smithers.
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Brian Berkley Feb 02, 2010 04:39 PM 
Task reassigned to Brian Berkley.
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Cinthya Mendez-Garcia Jan 22, 2010 01:32 PM 
Task reassigned to UCS Tech.
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Cinthya Mendez-Garcia Jan 22, 2010 01:32 PM 
Status changed from (5) Completed to (1) Pending
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Cinthya Mendez-Garcia Jan 22, 2010 01:32 PM 
the person having this problem came in today and
said he is still having this same problem as of
today. contact 503-363-9609  his name is Steve
Tabacchi.
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Brian Berkley Jan 14, 2010 11:55 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Jan 14, 2010 11:55 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Jan 14, 2010 11:55 AM 
IE8 upgrade caused a problem with Internet
settings to erroneously report that Enhanced
Security Configuration was enabled, when it wasn't.

To correct this, any end user can perform the
following:

Open IE.
Go to Tools, Internet Options.
Click on the Advanced tab.
At the bottom, click Reset under the Reset
Internet Explorer settings.

Close IE.

Open IE and it will work.
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Cinthya Mendez-Garcia Jan 13, 2010 05:57 PM 
says the message asks if he wants to cancel and he
clicks cancel, says when he tries to type any url
in the browser it will not load. He did not know
much about computers and did not want to leave his
name as well. says to call the library. I called
them and they are aware of this problem I gave
them this ticket number as well. 

location of machine, behind the reference area.
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Cinthya Mendez-Garcia Jan 13, 2010 05:53 PM 
community member called he is not a student here
at western says there is a problem with internet
explorer coming up. says when he opens up the
internet explorer he gets an error message
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