Service Request Ticket - # 35846

Service Request Information

CONTACT Name Grouger, Debra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 14, 2010 09:18 AM
Department The Research Institute Phone 88293
Location Email kenyond@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20070772[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP LaserJet P2015dn Printer #CB368A#ABA
Serial No. SCNBJL65209 Location PDR

Model CB368A Hostname
Notes duplexing Ink/Toner Refill

Wired NIC 00:1E:0B:09:87:C7

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Mar 02, 2010 01:56 PM 
Status changed from (3) Order in Process to (5) Completed
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Adam Wehner Mar 02, 2010 01:56 PM 
The new printer arrived today and it is setup and
running for them.
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Adam Wehner Feb 01, 2010 09:58 AM 
Status changed from (1) Pending to (3) Order in Process
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Adam Wehner Feb 01, 2010 09:58 AM 
Printer is overheating I have it at my desk to
work on.
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Kevin Elmore Jan 25, 2010 11:20 AM 
Priority changed from (3) Priority to (2) High Priority.
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Kevin Elmore Jan 25, 2010 11:20 AM 
She called today looking for status.  Elevated a
priority level.
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Brian Berkley Jan 14, 2010 12:03 PM 
Task reassigned to Adam Wehner.
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Casey Sonflieth Jan 14, 2010 09:18 AM 
the printer will not print. she said that there is
a light coming on and that it is jammed too, but
she said it is not jammed. but she can print a
test page sometimes
 
Phone: 8-8293
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