Service Request Ticket - # 35875

Service Request Information

CONTACT Name Holmes, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 15, 2010 09:25 AM
Department College of Education Phone 88731
Location Email holmesh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20060573[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude D620 Intel Core2 Duo T7400(2.16GHz)
Serial No. FFXVQC1 Location PDR

CPU Intel Core 2 Duo T7400(2.16GHz, 667MHz,4M)


OS Unknown Software MS Office Pro Plus 2007 from P0060881 installed as Office Pro 2003

Wired NIC 00:18:8B:C2:CB:88


Wireless NIC 00:19:D2:B0:01:39

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Jan 28, 2010 02:50 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Adam Wehner Jan 28, 2010 02:50 PM 
I rebuilt the computer for here.  She is going to
on a trip and will take her own computer.  When
she gets back then we will work on getting
everything back installed an running on the machine.
 Add Attachment
Teresa Hutchinson Jan 25, 2010 09:05 AM 
Task reassigned to Adam Wehner.
 Add Attachment
Teresa Hutchinson Jan 25, 2010 09:05 AM 
Status changed from (7) Waiting for Contact to (1) Pending
 Add Attachment
Teresa Hutchinson Jan 25, 2010 09:05 AM 
****This is an email****

Good morning Teresa,

Thanks for checking in.  Acutally, Adam took my 
computer to reimage it again and I haven't gotten 
it back yet to test it out.  I have a call in to 
him and am hoping to get it back today!  :)   
thanks and I will be sure to let you know!

Heather
Add Attachment
Teresa Hutchinson Jan 25, 2010 08:33 AM 
****This is an email****

Hi Heather,

We were just checking in with you regarding a 
service request that we have for you (#35875).  
It was regarding your keyboard malfunctioning.  
Just checking if this was still happening for 
you.  If so, just let us know and we'll be happy 
to help.

Thanks!
 Add Attachment
Brian Berkley Jan 20, 2010 10:57 AM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Brian Berkley Jan 20, 2010 10:57 AM 
Heather,

Your thumbs or part of your hand is probably
hitting the touchpad when you type using the
laptop keyboard.
Add Attachment
Richard Kavanagh student Jan 19, 2010 08:52 AM 
Task reassigned to UCS Tech.
 Add Attachment
Kevin Elmore Jan 15, 2010 09:25 AM 
20060574[Edit Inv] is the external monitor.

When she types, the cursor randomly bounces to
other locations on the screen.  She only gets this
when using the laptop keyboard and not when she
plugs in an external.

Refer to SR#35715 also.
 Add Attachment