Service Request Ticket - # 35898

Service Request Ticket - # 35898

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Service Request Information

CONTACT	Name	Casey, Kathleen	Date	Jan 18, 2010 02:14 PM
	Department	Library & Media Services	Phone	89493
	Location		Email	caseyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20051157 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
	Serial No.	0612YB00CD	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:14:4F:0E:8F:60

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Jan 19, 2010 11:22 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Jan 19, 2010 11:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Jan 19, 2010 11:22 AM	**This is an email** That was me working on servers that they would not log out of after repeated warnings that the systems would be going down for maintenance. Kathleen, I was working on some of the terminal servers yesterday, and sent repeated messages to people on the 3 servers (we have 10) that I was working on to log out, or they would be logged out. If users cannot save their work and log out when asked to despite numerous messages over a 15 minute span, then I log them off. Ordinarily its not much of a problem, and people comply.	Add Attachment
Joshua Johnson	Jan 18, 2010 02:14 PM	**This is an email** Hi, The two thin clients that have logged students off are 20051157 and 20051151. The first student was doing something on the internet, and got a pop-up message saying that the computer was logging off, and if the student did not log off, it would log them off automatically. (I assume that the message said something about saving their work!) This was about 1:20. Then, at about 1:35, a second student was composing a word document when her computer logged off. She is an international student, and I did not understand whether she saw the same message also, or if it spontaneously logged her off. No similar occurrences yet. Thanks, and please let me know if there will be a request number assigned. ~kathleen -- ~~~~~~~~~~~~~~~~~~ Kathleen Casey Part-Time Reference Librarian Hamersly Library Western Oregon University Monmouth, OR 97361 caseyk@wou.edu	Add Attachment