Task reassigned to Teresa Hutchinson.

Closed - no contact back

****This is an email****

Hi Jason,

We were just checking in with you to see if you 
had a chance to receive an email from Richard in 
our office regarding word document translator. 
(#35921)

If you could maybe email us back and let us know 
if this has been resolved or if not, maybe some 
dates and times you might be available?

Thanks!

Priority changed from (2) High Priority to (3) Priority.

Task reassigned to Richard Kavanagh.

****This is an email****
Hey this is Jordan with the UCS. I'm emailing in
regards to your service request for the Office
conversion software. I was wondering when you
would be on campus this week? Just shoot me an
email back with maybe a couple of times when you
will be here on campus and one of the techs can be
over there to take a look at it! Thank you for
your time!


-- 
Thank you,
   ~Jordan

Status changed from (5) Completed to (1) Pending

****This is an email****
Hi Teresa,

This Jason Palmer in the music department, office 
106.

We could still use a translator to allow newer 
Microsoft office documents to be read on our 
Mac...which has Word 2004.  I'd be perfectly 
happy to install it myself, but I obviously don't 
have administrator access.  Also, I cannot 
receive email at my WOU account, as it seems to 
not be receiving ANY new emails. (I just thought 
that nobody was sending me mail!).

Thanks,
Jason

Task reassigned to Teresa Hutchinson.

****This is an email****

Hi Jason,

We were just checking in to see if we can still 
be of assistance with the word 
document "translator".  We believe Brian Berkley 
emailed you some instructions and we were just 
checking to see if this was a help  (#35921).  If 
not, just let us know and we'll be happy to help.

Thanks!

Jason,

I cannot give out the administrative password to
machines, as we use the same one for all computers
on campus.

If you connect to Remote Desktop, you can use the
terminal servers to open that word document until
you return to campus and we can get the
compatibility pack for Office installed.

If you need assistance connecting to remote
desktop, here are some instructions:

Go to Start, Run and type: mstsc.exe
Hit enter on your keyboard, or click OK.

type ts.wou.edu in the computer field

Click connect.

You'll get a Log On to Windows box with either 2
lines or 3 lines that you can enter information into.

The 3 lines from top to bottom are:
User name:
Password:
Log on to:

If you see 2 lines, click the options button to
show the 3rd line.

In the first line type your login name, which is
palmerj
In the 2nd line type your password, the same one
you use for email.
The 3rd line is the most important.  It might say
MASH or a name like TS10 (there are 9 terminal
servers: ts1, ts5, ts6, ts7, ts8, ts10, ts11,
ts12, ts13).  It is important that you select MASH.

Your account is on MASH, and you can login to
MASH.  You do not have an account on the server.

MASH is a directory service, much like a phone
book.  The servers have accounts on MASH, you have
an account on MASH, this is what allows you to use
your MASH account to authenticate to the servers,
as long as you tell it where it can find your
credentials, thats why you tell it to log on to MASH.

If you have problems, please let me know.

contact at jason-palmer@hotmail.com

he is off campus and is trying to open a word 
document. But the computer says it is to new of a 
format. He tried to install a 
converter/translator, and it asked for 
administrative access. He needs this installed 
for further use.