Status changed from (1) Pending to (5) Completed

Richard - Tricia is working on a loaner laptop to 
give to her for a loaner.  Jodie can be reached 
on her cell at 503-269-2420.  I believe she is 
waiting to mail her broken one in until she 
receives the loaner.

****This is an email****

Hi Teresa,
Sadly, it is not. I'm backing up the last few 
things right now (I've had to restart it manually 
15+ times just today). Brian said the next step 
would be to send it to the Mac Store for repair. 
How should I schedule this? Is it shipped, or do 
I bring it somewhere? Thanks for checking!
Jodie

she just brought it in to be worked on. she said
that it seems to not come back out of sleep mode
if more than one program is open or leaving it
alone and she has to manually reset it like 10-15
times a day

****This is an email****

Hi Jodie,

We were just checking in with you regarding your 
laptop.  We have a task for you (#35923) relating 
to this machine freezing on you.  If this is 
something that we can still be of assistance 
with, just let us know, we'll be happy to help.

Thanks!

****This is an email****
I wouldn't close it yet, please. It is still
freezing up on me.
Jodie

On 02/05/10, UCS Service Request System
 wrote:
>
> This is an automated email that has been
generated because a service request with you as
the contact person was closed.
>
> -------------------------------------
>
> Your service request information:
> Service Request # 35923
>
> Date Created: Jan 19, 2010 12:51 PM
> Current Status: (5) Completed
> Request title: Jodie Garrison-Raborn class
laptop keeps freezing up on her
>
>
> If you are receiving this email in error, or
would like more information on this request please
contact the UCS Service Request Desk at
503-838-8925 (x88925) or email us at
service.request.desk@wou.edu and reference the
Service Request ID#35923
>
>
>
------------------------------------------------------------------------------
>
> UCS Service Request System
> Email: service.request.desk@wou.edu
> Phone (off-campus): 503-838-8925
> Phone (on-campus): 8-8925
>
>

She apparently picked it up sometime yesterday. I'm 
going to close this task. If she calls in with it 
freezing again re-open it.

I uninstalled and re-installed Office. I also fixed 
some permissions that where giving errors on a disk 
permission repair. 

Task reassigned to Richard Kavanagh.

Called back to check on it.  She would like it 
back asap.

She will drop her laptop off after her class.

She has to hard boot with the power button.

Priority changed from (3) Priority to (1) Highest Priority.