Service Request Ticket

Service Request Information

CONTACT	Name	Liu, Jie	Date	Jan 19, 2010 02:39 PM
	Department	Computer Science Division	Phone	88989
	Location		Email	liuj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090743 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Studio XPS 8000, 860 Processor, 2.80GHz
	Serial No.	7DSFHK1	Location	PDR
	CPU	Intel Core i7-860(2.80GHz, 8MB)
	OS	Windows 7 Home Premium, 64bit	Software	comes with Win 7 Home Premium, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 from P0073888
	Wired NIC	00:25:64:E3:85:07

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Feb 03, 2010 02:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	Feb 01, 2010 04:37 PM	it's all set up and ready to go. I'll deliver it to Jie tomorrow morning.	Add Attachment
Richard Kavanagh student	Jan 29, 2010 08:43 AM	domain name has been changed to hydra.wou.edu	Add Attachment
Richard Kavanagh student	Jan 21, 2010 11:48 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Tricia Flaherty	Jan 20, 2010 01:35 PM	Task reassigned to Adam Wehner.	Add Attachment
Tricia Flaherty	Jan 20, 2010 12:06 PM	Paul has completed Static IP: ip: 140.211.114.61 dns: liej.wou.edu	Add Attachment
Tricia Flaherty	Jan 19, 2010 02:40 PM	this is a specialized desktop that was purchase for Jie Lui, he has requested that it get a Static IP adrress as he will be having students access it remotely, Please discuss with Jie Lui what OS needs to look like as this is for a class he is teaching	Add Attachment