Service Request Ticket

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Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Jan 20, 2010 12:30 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080325 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Mac mini, 2.0GHz Intel Core Duo #Z0F1
	Serial No.	G88343U7YL4	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo 2GHz
	OS	Unknown	Software	MS Office 2008 for AMC from P0067422, iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand) and Apple Hardware Test,
	Wired NIC	00:16:CB:B0:BB:71
	Bluetooth NIC	00:1F:F3:B6:A6:C9

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	jcolton08@wou.edu	88925

Tracking

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Feb 04, 2010 04:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Feb 04, 2010 04:12 PM	I finished up the Windows side and did a test scan and copied over the default profile.	Add Attachment
Jordan Colton	Feb 04, 2010 09:24 AM	Task reassigned to Jordan Colton.	Add Attachment
Jordan Colton	Feb 04, 2010 09:24 AM	I went and changed the default profile so that the shortcut for the scanning software was in the dock and i tested scanning with my profile not as an administrator, (i removed the administer by MASH\studenttechs) and it scanned and worked.	Add Attachment
Cinthya Mendez-Garcia	Feb 03, 2010 03:39 PM	**This is an email** Hi Cinthya, I just called in this morning to reopen this ticket. Mac 1 is not allowing printing for some students and is not allowing mapping to printers. Also, it is not allowing students to use the attached scanner. In both cases, the error message says something akin to "You do not have sufficient authority to install the necessary hardware" or some such. Thanks for keeping this open - it's the 3rd time I've called it in! Lori H.	Add Attachment
Cinthya Mendez-Garcia	Feb 03, 2010 02:27 PM	Hi I am Cinthya Mendez from Computing Services and I am contacting you about a service request, #35953, entered on January 20. We are not certain if this is still an issue for you. If you continue to experience the problem, please give us a call at: 503-838-8925. We appreciate your patience! If we have not heard from you within 5 working days, we will assume the matter is resolved and close the service request. Thank you. Thank you, Cinthya Mendez SRD Rep	Add Attachment
Kevin Elmore	Feb 03, 2010 08:00 AM	Please check in w/Lori when attending to this task.	Add Attachment
Kevin Elmore	Feb 03, 2010 07:59 AM	36181 is the same task. It has more information, but has been closed as a duplicate task.	Add Attachment
Kevin Elmore	Feb 03, 2010 07:58 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kevin Elmore	Feb 03, 2010 07:58 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kevin Elmore	Feb 03, 2010 07:58 AM	So the users are not able to print or use the scanner. The scanner says that the users don't have privileges to install the scanner and when printing, there is no list of printers and no permission to install them.	Add Attachment
Jordan Colton	Jan 21, 2010 03:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Jan 21, 2010 03:32 PM	I went over and fixed it.	Add Attachment
Casey Sonflieth	Jan 21, 2010 07:49 AM	She said you need to add all the library printers to the map in addition to the scanning software.	Add Attachment
Brian Berkley	Jan 20, 2010 12:56 PM	Task reassigned to Jordan Colton.	Add Attachment
Brian Berkley	Jan 20, 2010 12:56 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Brian Berkley	Jan 20, 2010 12:56 PM	See 35253	Add Attachment
Kevin Elmore	Jan 20, 2010 12:30 PM	The machine was brought in for service and has come back w/out scanning software installed.	Add Attachment