Service Request Ticket

Service Request Information

CONTACT	Name	Darby, Cheri	Date	Jan 20, 2010 03:04 PM
	Department	Business Services	Phone	88837
	Location		Email	darbyc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20051159 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
	Serial No.	S0612YB9142	Location	PDR
	CPU	Unknown
	OS		Software
	Wired NIC	00:14:4F:0E:8C:9F

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Jan 21, 2010 10:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Jan 21, 2010 10:28 AM	IE harden issue that I fixed remotely	Add Attachment
Brian Berkley	Jan 20, 2010 03:41 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Jan 20, 2010 03:41 PM	copied her profile back to new profile share	Add Attachment
Cinthya Mendez-Garcia	Jan 20, 2010 03:05 PM	Task reassigned to UCS Tech.	Add Attachment
Cinthya Mendez-Garcia	Jan 20, 2010 03:05 PM	It might have something to do with her account. second 20051158 is having this same problem they are both thin clients.	Add Attachment
Brian Berkley	Jan 20, 2010 03:05 PM	Task reassigned to Michael Ellis.	Add Attachment
Cinthya Mendez-Garcia	Jan 20, 2010 03:04 PM	says when they click on the search bar nothing happens says they can log into the program but nothing within it happens. Rebecca Thomas is the one that is having this problem . available times: today until 3:30pm	Add Attachment