Service Request Ticket - # 35966

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 21, 2010 08:46 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070147[Edit Inv] (opens in a new window) Bldg/Room HWC 128
Service Tag 84GBBD1 Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 84GBBD1 Location Conference Rm

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550

Wired NIC 00:1A:A0:52:F8:72

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public
Entered by Date Memo
Jordan Colton Feb 01, 2010 03:20 PM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton Feb 01, 2010 03:20 PM 
Cleaned up her machine and deleted her profile so
that it will reset all of her stuff. The computer
left here 100% clean, scanned with
SuperAntiSpyware twice, and with malwarebytes and
spybot twice each. Ran rootkit "F Protect
Blacklight" and everything is good to go.
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Joshua Johnson Jan 26, 2010 08:39 AM 
Status changed from (5) Completed to (1) Pending
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Joshua Johnson Jan 26, 2010 08:39 AM 
Priority changed from (1) Highest Priority to (3) Priority.
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Joshua Johnson Jan 26, 2010 08:39 AM 
says that she has the winnet.32 pop up. she
belives that it may be a phishing scam. would like
someone to take a look
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Jordan Colton Jan 22, 2010 12:43 PM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton Jan 22, 2010 12:43 PM 
I went back and took care of it. I ran hijack this
and it didnt come up with much. Installed
spywareblaster and spybot and immunized with both,
and showed her how to use no-script and her
computer is working great now. I also scheduled
the batch file i made to update and re-immunize
spybot to run every morning at 9:00AM
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Joshua Johnson Jan 22, 2010 10:36 AM 
jordan when by to fix it. There are still viruses
on the computer. the computer is acting up and.
there are tabs being opened up on there own and
trying to add more malware.
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Jordan Colton Jan 21, 2010 03:50 PM 
ran malwarebytes and that didnt get rid of it but
she will be back tomorrow so i will fix it then.
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Jordan Colton Jan 21, 2010 08:59 AM 
Task reassigned to Jordan Colton.
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Casey Sonflieth Jan 21, 2010 08:46 AM 
She said that she thinks that her computer has
some sort of malware and she said she thinks it
came from AIM, which they use to talk to each
other between staff in the library. she also said
that it spits out Ads onto her internet browsers.

Phone: 8-8441
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