Service Request Ticket

Service Request Information

CONTACT	Name	Nail, Ike	Date	Jan 21, 2010 09:37 AM
	Department	Creative Arts/Music	Phone	88341
	Location		Email	naili@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071111 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 20in 2.66GHz Intel Core 2 Duo#MB324LL/A
	Serial No.	SW88176MWZE3	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	MS Office 2008 for MAC from P0066186 installed as MS Office 2004 for MAC
	Wired NIC	00:1F:F3:50:04:AF
	Wireless NIC	00:1E:C2:C5:C9:2D
	Bluetooth NIC	00:1E:C2:99:40:2A

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Feb 02, 2010 10:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Feb 02, 2010 10:48 AM	Fixed This issue	Add Attachment
Nathan Higginbotham	Feb 01, 2010 09:53 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Feb 01, 2010 09:53 AM	left a vm	Add Attachment
Casey Sonflieth	Jan 21, 2010 09:37 AM	He is trying to clean up his folders on his email. but when he tries to delete a file, it just says that it does not exsist but it still shows up even though it says it is gone. Phone: 8-8341	Add Attachment