Service Request Ticket - # 35980

Service Request Ticket - # 35980

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Service Request Information

CONTACT	Name	Penner, Jami	Date	Jan 21, 2010 11:02 AM
	Department	Athletics	Phone	88531
	Location		Email	strinzj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080449 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66HGz, 4M, VT, 1333MHz FSB
	Serial No.	CL4VNH1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Microsoft Office Pro Plus 2007 license from P0068314 installed as Office Pro 2003
	Wired NIC	00:21:70:3D:EE:B9
	Wireless NIC	00:1E:C1:44:94:90

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Feb 10, 2010 11:39 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Feb 10, 2010 11:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Feb 10, 2010 11:39 AM	MyDocuments not mapped to H: drive nor was woufavs	Add Attachment
Jordan Colton	Feb 08, 2010 04:41 PM	Also left a VM requesting availability.	Add Attachment
Jordan Colton	Feb 08, 2010 04:36 PM	**This is an email** Hey this is Jordan with the UCS. I was just down at your office a few minutes ago, and i missed you there. So i stopped by the office downstairs to see if they had a schedule for when you would be there, and they didnt. So i was just wondering when the best time to come down there and take a look at your computer? Thank you time. -- Thank you,	Add Attachment
Teresa Hutchinson	Feb 08, 2010 12:46 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Teresa Hutchinson	Feb 08, 2010 12:46 PM	**This is an email** Hi Teresa : I located my documents from my personal usb drive but never figured out what went wrong with my computer. I was told my problem was put on high priority and that someone would be in contact within 2 hours and yet I heard back from nobody. I called the help desk 2 more times asking what the status was and got no answers. I am not sure if this is the typical response by the help desk but I do know that this happens more often than not when I call over there for assistance. Jami Sent from my Verizon Wireless BlackBerry	Add Attachment
Teresa Hutchinson	Feb 08, 2010 12:09 PM	**This is an email** Hi Jami, We were just checking in with you regarding a service request that we have for you (#35980) relating to not being able to find your documents in your documents folder. If this is something that we can still be of assistance with, if you can just let me know, we'll be glad to help. Thanks!	Add Attachment
Lance Jewett	Feb 04, 2010 02:44 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Cinthya Mendez-Garcia	Feb 03, 2010 02:25 PM	**This is an email** Hi I am Cinthya Mendez from Computing Services and I am contacting you about a service request, #35980, entered on January 21. We are not certain if this is still an issue for you. If you continue to experience the problem, please give us a call at: 503-838-8925. We appreciate your patience! If we have not heard from you within 5 working days, we will assume the matter is resolved and close the service request. Thank you. Thank you, Cinthya Mendez SRD Rep	Add Attachment
Lance Jewett	Jan 28, 2010 12:21 PM	Called left VM	Add Attachment
Nathan Higginbotham	Jan 22, 2010 10:35 AM	She was not in her office while I was there.	Add Attachment
Casey Sonflieth	Jan 21, 2010 11:02 AM	reached any time "please"	Add Attachment
Casey Sonflieth	Jan 21, 2010 11:02 AM	Jamie Strinz. No files are showing up in her documents files. They are not any files when she searches by name either. They are registrations for this weekends camp. She direly needs these files asap. She had her email worked on last week. She thinks maybe that has something to do with it .	Add Attachment