Service Request Ticket

Service Request Information

CONTACT	Name	Girod, Mark	Date	Jan 24, 2010 06:48 PM
	Department	College of Education	Phone	88518
	Location		Email	girodm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080620 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac, 20-inch, 2.66HGz Intel Core 2 Duo #Z0FE
	Serial No.	SQP8490SBZE6	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	MS Office MAC 2008 from P0068701, Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand)
	Wired NIC	00:23:32:96:0A:C9
	Wireless NIC	00:23:12:1D:7C:8E
	Bluetooth NIC	00:23:12:42:92:C0

TECHS	Submitted by	Ziad Al-sulaiman	Contact	zalsulaiman06@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Jan 25, 2010 09:08 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Jan 25, 2010 09:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	Jan 25, 2010 09:08 AM	The computer wasn't accepting any AD accounts. I unbound and rebound it. it's all better now.	Add Attachment
Richard Kavanagh student	Jan 25, 2010 08:32 AM	accepting	Add Attachment
Ziad Al-sulaiman	Jan 24, 2010 06:48 PM	His Mac machine is not excepting his password. I let him try to use his username and passowrd on other machines and they worked just fine. Only his Mac desktop is not excepting the combination. He emphasized that it is urgent that he have them fixed. Available from 8:30am tomorrow on his cell. Cell phone: 503-9317900	Add Attachment