Service Request Ticket - # 36026

Service Request Information

CONTACT Name Tucker, Jon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 25, 2010 08:17 AM
Department Student Engagement Phone 88063
Location Email tuckerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070439[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 780F1F1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:70:8B:5C

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Jan 28, 2010 03:26 PM 
Task reassigned to Brian Witt.
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Brian Witt Jan 28, 2010 03:26 PM 
Status changed from (1) Pending to (5) Completed
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Brian Witt Jan 28, 2010 03:26 PM 
****This is an email****

It worked fine when I manually did it.  Thanks,
Brian. 

Jon
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Brian Witt Jan 28, 2010 09:17 AM 
I sent out a similar email. Awaiting feedback.
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Brian Berkley Jan 26, 2010 02:39 PM 
Jon,

On remote desktop, go to start, run and type:

Net use x: \\sundown\wouwebsite$

It’s a workaround until I figure out why the
script that maps that isn’t working.
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Brian Berkley Jan 26, 2010 02:37 PM 
rebuilt web-editors AD group
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Joshua Johnson Jan 26, 2010 02:14 PM 
****This is an email****
Hi – update on my request 36026 – I can now get to
the X: drive off of my main log in, but cannot
access it under Remote Desktop (which I need to do
the web stuff!)  Thanks!

Jon

 

Jon Tucker 
Director, Werner University Center, Student
Leadership & Activities 
503.838.8063
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Joshua Johnson Jan 26, 2010 08:14 AM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Joshua Johnson Jan 26, 2010 08:14 AM 
called to check in in his task. he is not able to
get to is information for the campus advertising
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Kevin Elmore Jan 25, 2010 08:17 AM 
His X: drive was there on Friday.  He just
restarted the computer and it's not there.
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