Service Request Ticket

Service Request Information

CONTACT	Name	Beisiegel, Mary	Date	Jan 25, 2010 10:02 AM
	Department	Natural Science Division	Phone	88916
	Location		Email	beisiegm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081017 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac, 24inch, Intel Core 2 Duo #Z0FQ
	Serial No.	SQP9180GA0TM	Location	PDR
	CPU	Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 from P0070324, Adobe Master Collection CS5 for MAC from P0077504, Apple Final Cut Studio v3 from P0077507, Roxio Toast 10 Pro from VISA2010002068
	Wired NIC	00:23:DF:AC:BE:82
	Wireless NIC	00:24:36:B4:6E:0E
	Bluetooth NIC	00:23:12:50:FD:F0

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	jcolton08@wou.edu	88925

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Jan 26, 2010 03:51 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Jan 26, 2010 03:51 PM	un-bound and re-bound her computer and then i was able to log in as my own account.	Add Attachment
Brian Berkley	Jan 26, 2010 03:16 PM	Task reassigned to Jordan Colton.	Add Attachment
Kevin Elmore	Jan 25, 2010 10:03 AM	She is not here on Tuesday, but grants permission for Sharyne Ryals (secretary) to open her office.	Add Attachment
Kevin Elmore	Jan 25, 2010 10:02 AM	When she goes to log in, OSX just shakes its head at her. She hasn't reset her password or anything.	Add Attachment