Service Request Ticket - # 36062

Service Request Information

CONTACT Name Hardenbrook, Eldon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 26, 2010 11:27 AM
Department University Computing Solutions Phone 88077
Location Email hardenbe@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20050245[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP Laserjet 4250dtn #TB372ll/a
Serial No. CNDXB24490 Location PDR

Model #TB37211/a Hostname itc003.wou.edu
Notes Ink/Toner Refill

Wired NIC 00:13:21:26:45:FC

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Feb 02, 2010 09:40 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Adam Wehner Feb 02, 2010 09:40 AM 
He restarted the printer and it is back up and
running.
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Adam Wehner Feb 01, 2010 04:39 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Adam Wehner Feb 01, 2010 04:39 PM 
Sent Eldon an email to let me know if he is still
having problems with printer.
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Brian Berkley Jan 26, 2010 01:38 PM 
Task reassigned to Adam Wehner.
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Kevin Elmore Jan 26, 2010 11:27 AM 
I advised him to turn the printer off and back on.
 He'll call back to see if it worked.
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