Service Request Ticket - # 36063

Service Request Information

CONTACT Name Burke, Jessica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 26, 2010 12:27 PM
Department Creative Arts/Art Phone 88241
Location Email burkej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20060160[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Dell 19in flat panel monitor #1907FP
Serial No. CN0DC3237161866RBLXP Location Print Shop
TECHS Submitted by Christian Rogers Contact crogers05@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Feb 04, 2010 03:11 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Adam Wehner Feb 04, 2010 03:11 PM 
I reinstalled the drivers and the printer on here
computer and she is back up and running.
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Adam Wehner Feb 03, 2010 03:39 PM 
Status changed from (2) Scheduled to (7) Waiting for Contact
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Adam Wehner Feb 03, 2010 03:39 PM 
Called and left VM to call me back, with a time
that I can meet here in her office to get her
printing problem fixed.
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Joshua Johnson Feb 03, 2010 10:59 AM 
called and would like to have this taken of. the
printer is on pause and needs to have it un paused.
in office tell noon. welcome to come and get her
out of class.
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Adam Wehner Feb 01, 2010 02:37 PM 
Status changed from (1) Pending to (2) Scheduled
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Adam Wehner Feb 01, 2010 02:37 PM 
Will meet with her today at 4
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Joshua Johnson Feb 01, 2010 11:20 AM 
Priority changed from (3) Priority to (2) High Priority.
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Joshua Johnson Feb 01, 2010 11:20 AM 
needs to be able to print today. would like to
have it done between 4-6 if not would let someone
into her office while she is in class
12-2 room 111 cambell
2-4 room 208 cambell
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Emily Kavanagh Jan 27, 2010 04:56 PM 
She called back to check in on this. She needs to 
be able to print tomorrow before noon.
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Brian Berkley Jan 26, 2010 01:39 PM 
Task reassigned to Adam Wehner.
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Christian Rogers Jan 26, 2010 12:27 PM 
call or email. both work.
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Christian Rogers Jan 26, 2010 12:27 PM 
Communication from her office computer to the 
printer is not working properly. “type the user 
name and password in Ip admin group password” in 
order to undo pause. This has happened in the 
past and a tec came and fixed it. But its not 
working again. “Pause” message is back. It 
appears on the printing Icon on the doc of her 
mac.
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