Service Request Ticket - # 36079

Service Request Information

CONTACT Name Slaughter, Kelly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 27, 2010 12:53 PM
Department Library & Media Services Phone 88889
Location Email slaughtk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070160[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. HBGBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550, Adobe Acrobat Pro v9 Win from P0073420

Wired NIC 00:1A:A0:53:01:CC

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Jan 28, 2010 04:44 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Jan 27, 2010 02:24 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Jan 27, 2010 02:24 PM 
start run and type: gpupdate /force

log out or reboot

if that fails, try going to start, run and typing:

net use x: \\sundown\wouwebsite$
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Kevin Elmore Jan 27, 2010 12:54 PM 
Nora Solvett down the hall from her in the Library
admin office (HL 206) is having the same problem.
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Kevin Elmore Jan 27, 2010 12:53 PM 
she had access day before yesterday, then none
since yesterday.

She's here from 6am-2:30
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