Service Request Ticket

Service Request Information

CONTACT	Name	Diehm, Deborah	Date	Jan 28, 2010 08:37 AM
	Department	VP Student Affairs	Phone	88423
	Location		Email	diehmd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080599 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	6C23TH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068642, Dreamweaver CS3 on P0062912 10-2007 moved from W#20030545, Adobe Acrobat Pro v7 from P0058744 moved from W#20030545
	Wired NIC	00:21:70:48:B5:FF

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Jan 28, 2010 11:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Jan 28, 2010 11:20 AM	ran the net set script and it remapped her drive.	Add Attachment
Lance Jewett	Jan 28, 2010 10:52 AM	Task reassigned to Lance Jewett.	Add Attachment
Casey Sonflieth	Jan 28, 2010 08:37 AM	**This is an email** Hello: I have lost my access to the x: folder. My WOU Cpu # is 20080599 and my login is diehmd Help, please! I was going to do some Student Affairs and WOLF Ride web page updates this morning and my x: folder drive thing is gone! (do you think it's lost because I love the tv show Lost? :~) ) Thank you. Debbie	Add Attachment