Service Request Ticket - # 36104

Service Request Information

CONTACT Name Burrus, Alyssa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 28, 2010 10:47 AM
Department Admissions Office Phone 88602
Location Email burrusa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030717[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. BWC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:02:D3


TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public

Entered by Date Memo
Lance Jewett Feb 08, 2010 01:39 PM
Status changed from (1) Pending to (5) Completed
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Lance Jewett Feb 08, 2010 01:39 PM
Task reassigned to Lance Jewett.
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Lance Jewett Feb 08, 2010 01:39 PM
her word paper type was set to none
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Kevin Elmore Feb 08, 2010 01:27 PM
Task reassigned to UCS Tech.
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Kevin Elmore Feb 08, 2010 01:27 PM
Status changed from (5) Completed to (1) Pending
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Kevin Elmore Feb 08, 2010 01:27 PM
She says the problem is persisting.
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Jordan Colton Feb 08, 2010 01:21 PM
Task reassigned to Jordan Colton.
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Jordan Colton Feb 08, 2010 01:21 PM
Status changed from (1) Pending to (5) Completed
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Jordan Colton Feb 08, 2010 01:21 PM
Set it to print from tray 3 from now on and showed
her how to change the tray.
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Teresa Hutchinson Feb 08, 2010 09:55 AM
****This is an email****

I am still having problems.  It will only print 
to tray 2 no matter what tray I tell it to print 
to and that is normally our letterhead tray.
Thanks
Alyssa
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Teresa Hutchinson Feb 04, 2010 03:00 PM
****This is an email****

Hi Alyssa,

Just checking to see if you were still having 
problems with your computer printing to the wrong 
tray (#36104).

If so, just let us know, we'll be happy to help.

Thanks!

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Cinthya Mendez-Garcia Feb 03, 2010 03:44 PM
called saying this is still an issue 
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Cinthya Mendez-Garcia Feb 03, 2010 03:21 PM
****This is an email****
Hi I am Cinthya Mendez from Computing Services and
I am contacting you about a service request,
#36104 entered on January 28. We are not certain
if this is still an issue for you. If you continue
to experience the problem, please give us a call
at: 503-838-8925. We appreciate your patience!

If we have not heard from you within 5 working
days, we will assume the matter is resolved and
close the service request. Thank you.


Thank you,

Cinthya Mendez

SRD Rep

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Casey Sonflieth Jan 28, 2010 10:47 AM
she said that her computer is printing to the 
wrong tray on the printer. Printer: Rose, # 
20010443[Edit Inv]

phone: 8-8602
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