Service Request Ticket - # 36109

Service Request Information

CONTACT Name Dantas-Whitney, Maria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 28, 2010 12:50 PM
Department College of Education Phone 88636
Location Email dantasm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090294[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFNZVH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software upgraded to WIN7 PRO from P0082267 9-2011, orig-WIndows Vista Bus32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641, EndNote X5 for WIN from P0082321, QSR-NVivo 9 for WIN from VISA2011002719, MS Office Pro Plus 2010 for WIN and MS Office Multi Language Pack 2010 from P0082710, Camtasia Studio v8.2 for WIN from VISA2013003817

Wired NIC 00:24:E8:34:D1:79

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Feb 02, 2010 09:36 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Feb 02, 2010 09:36 AM 
Brian,

It worked! Please send my thanks to Nathan 
Higginbotham as well. He was here in my office 
before I arrived today, and he got it working.

Thanks again,

Maria
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Nathan Higginbotham Feb 01, 2010 09:42 AM 
I ran the update. If she has problems I will have
to go while she is in.
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Nathan Higginbotham Feb 01, 2010 09:24 AM 
Task reassigned to Nathan Higginbotham.
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Brian Berkley Jan 29, 2010 01:30 PM 
Maria,

Please go to Start, Run and type:

Gpupdate /force

Click ok.

Log out or reboot as directed, then log back in.

Go to My Computer, and see if you have an I: drive.

If you do not, please call me.  Please call if you
need assistance executing these commands.

You are in the proper groups to get those drives
mapped for you and it shouldn’t be a problem.

Thanks,
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Octavio Cervantes Jan 28, 2010 12:50 PM 
he got a new computer during fall term. But does
not have access to the I-drive.
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