Service Request Ticket - # 36126

Service Request Information

CONTACT Name Visuano, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 29, 2010 04:19 PM
Department Strategic Communications & Marketing Phone 88349
Location Email visuanod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080618[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Apple iMac, 20-inch, 2.66HGz Intel Core 2 Duo #Z0FE
Serial No. SQP8490P1ZE6 Location

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software MS Office MAC 2008 from P0068701, (UPG 5-2009 to Adobe Design Premium CS4 from P0070326 but installed as CS3)Adobe Design Premium CS5 Mac from P0075227 installed as CS4 Design Premium, FreeHand MX from P0047748, Extenssis Portflio 6 from P0040999 moved from W#20020499 12-2005, Mac OS X v10.5 Leopard(Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife ¿08

Wired NIC 00:23:32:9A:2D:A1


Wireless NIC 00:23:12:1D:46:4A


Bluetooth NIC 00:1E:C2:96:9B:16

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Feb 04, 2010 03:51 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Casey Sonflieth Feb 04, 2010 11:19 AM 
Task reassigned to Lance Jewett.
 Add Attachment
Cinthya Mendez-Garcia Feb 03, 2010 03:57 PM 
****This is an email****
I will be out of the office Monday, Feb. 1 through
Thursday, Feb. 4, 2010. For news and media
assistance, please contact Lisa Catto,
cattol@wou.edu, x88163. For graphic design
assistance, contact Betty Orwick, orwickb@wou.edu,
x88813,

Thank you,
Denise Visuano
 Add Attachment
Cinthya Mendez-Garcia Feb 03, 2010 03:24 PM 
****This is an email****
Hi I am Cinthya Mendez from Computing Services and
I am contacting you about a service request,
#36126 entered on January 29. We are not certain
if this is still an issue for you. If you continue
to experience the problem, please give us a call
at: 503-838-8925. We appreciate your patience!

If we have not heard from you within 5 working
days, we will assume the matter is resolved and
close the service request. Thank you.


Thank you,

Cinthya Mendez

SRD Rep
Add Attachment
Gabriel Thrash Feb 02, 2010 11:51 AM 
She will be out of her office until Friday Feb. 5th
 Add Attachment
Casey Sonflieth Jan 29, 2010 04:19 PM 
she is wondering if you had any extra apple
keyboard. she said she spilled something on it and
one of the keys are not working.

Phone: 8-8349
 Add Attachment