Service Request Ticket - # 36143

Service Request Information

CONTACT Name McGrew, Cat   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 01, 2010 11:58 AM
Department VP Academic Affairs/Provost Phone 88674
Location Email mcgrewc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20070782[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 43BD1G1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P005422 installed as Office Pro 2003

Wired NIC 00:1E:C9:62:D0:0B


TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public

Entered by Date Memo
Teresa Hutchinson Feb 17, 2010 09:40 AM
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Feb 17, 2010 09:40 AM
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Feb 17, 2010 09:40 AM
Closed - no contact back after 5 days
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Brian Berkley Feb 11, 2010 01:48 PM
Left VM
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Joshua Johnson Feb 10, 2010 11:43 AM
****This is an email****
Cat,
I am going over out task list and I see that it
has been a while since the last update on your
task. I was wondering if the has been a change on
the status of the problem. If you could email or
call us and give an update on the task, we would
greatly appreciate it.
Thank you

Joshua Johnson--
Service Request Desk Rep
503-838-8925
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Brian Berkley Feb 05, 2010 10:25 AM
Priority changed from (3) Priority to (1) Highest Priority.
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Teresa Hutchinson Feb 04, 2010 03:02 PM
****This is an email****

Hi Cat,

We were just checking in with you regarding a 
service request that we have for you (#36143) 
relating to your email list disappearing after 
scrolling down.

If this is something that is still happening for 
you, just let us know, we'll be happy to help.

Thanks!

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Kevin Elmore Feb 01, 2010 11:58 AM
Error Message: the connection was refused.
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Public
Kevin Elmore Feb 01, 2010 11:58 AM
Browser: Firefox
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Public
Kevin Elmore Feb 01, 2010 11:58 AM
Email list disappears and the and preview pane
goes blank when she scrolls down a bunch and was
trying to delete a bunch of emails at once.  then
the system timed out.

she says this happens often.
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