Service Request Ticket - # 36161

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 02, 2010 08:34 AM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20071256[Edit Inv] (opens in a new window) Bldg/Room NS 120A
Service Tag JFJTGG1 Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. JFJTGG1 Location Ava Howard - Backroom

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Windows XP Pro Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424

Wired NIC 00:1E:C9:76:C2:26

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Feb 02, 2010 09:38 AM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Feb 02, 2010 09:38 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Feb 02, 2010 09:38 AM 
It was a web page that looked like it was 
scanning her computer. It was trying to get the 
user to install a fake antivirus by "clicking 
here". Nothing was installed. Ran Malware bytes 
which did not find anything.
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Casey Sonflieth Feb 02, 2010 08:34 AM 
she went and downloaded a manual online for her 
new phone that she just got. and now it shows up 
with something that says her computer has 
viruses. and it will not go away. 
she is wondering if she can close out of the web 
page and it will go away, but she is not sure
Phone: 8-8725
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