Service Request Ticket

Service Request Information

CONTACT	Name	Harden, Mary	Date	Feb 02, 2010 09:03 AM
	Department	Creative Arts/Art	Phone	88460
	Location		Email	hardenm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090464 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple MacBook Pro, 13-inch, aluminum #Z0GK
	Serial No.	SW89400YM66H	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	MAC OS X 10.9 (Mavericks)	Software	Microsoft Office MAC 2008 from P0072519, Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114
	Wired NIC	00:26:BB:61:60:50
	Wireless NIC	00:26:BB:12:56:FD
	Bluetooth NIC	00:26:08:D7:F8:2D

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Feb 08, 2010 02:53 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Feb 08, 2010 02:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Feb 08, 2010 02:53 PM	I spoke with Mary and she is not having issues now	Add Attachment
Brian Berkley	Feb 02, 2010 02:00 PM	Task reassigned to Stewart Gilbert.	Add Attachment
Casey Sonflieth	Feb 02, 2010 10:04 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Feb 02, 2010 10:04 AM	she is wondering if she can get a url of the webpage so that she can get onto that web page to fix it she is there till about 11:30 today	Add Attachment
Casey Sonflieth	Feb 02, 2010 09:03 AM	she is trying to work on the contribute on her new mac. she said that there is a remote server for her to use on her mac, to be able to work on the contribute. she said she called stuart but he is not there yet. she would like someone to call her so she can update the website this morning. Phone: 8-8460	Add Attachment