Service Request Ticket - # 36169

Service Request Information

CONTACT Name Whitenack, Faye   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 02, 2010 10:42 AM
Department Business Services Phone 88172
Location Email whitenaf@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080481[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 2BJNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003

Wired NIC 00:21:70:6F:B2:B2

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Feb 02, 2010 11:10 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Feb 02, 2010 11:10 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Feb 02, 2010 11:10 AM 
was not in web-editors AD group, mapped drive
manually and told her next time she logs in she'll
get the X drive
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Casey Sonflieth Feb 02, 2010 10:42 AM 
she said that she just lost her access to her X 
drive and would like it back

Phone: 8-8172
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