Service Request Ticket - # 36174

Service Request Information

CONTACT Name Morris, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 02, 2010 11:43 AM
Department Writing Center Phone 88259
Location Email morrisj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080433[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
Serial No. 3N5FJH1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Unknown Software Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067910 installed as Offcie Pro 2003

Wired NIC 00:21:70:B0:76:E5


Wireless NIC 00:21:5C:7D:86:89

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Kevin Elmore Feb 03, 2010 09:18 AM 
Task reassigned to Self Resolved.
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Kevin Elmore Feb 03, 2010 09:18 AM 
Status changed from (1) Pending to (5) Completed
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Kevin Elmore Feb 03, 2010 09:18 AM 
****This is an email****
Good morning,

The mousepad on my laptop appears to be working
today.  I would like to cancel the job request
(36174) I put in yesterday. Thank you for your
assistance. 
Regards,
-- 
Jennifer Morris

International Writing Specialist
Writing Center
Western Oregon University
(503) 838-8259
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Casey Sonflieth Feb 02, 2010 11:43 AM 
she has a mouse mad on her laptop and it is not 
working at all on her laptop. it is a dell laptop
she is borrowing a extrenal mouse for today or 
till it is fixed

Phone: 8-8259
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