Service Request Ticket - # 36199

Service Request Information

CONTACT Name Payton, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 03, 2010 12:17 PM
Department Phone 88967
Location Email paytons@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060168[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag 5GV7RB1 Description Optiplex GX620 SFF, Pentium D, 3.40GHz,2x2M,800MHz
Serial No. 5GV7RB1 Location Unknown

CPU Pentium 4-3.4Ghz


OS Unknown Software MS Office Pro2003 from P0047320 transfered from W#2000837

Wired NIC 00:18:8B:00:2E:31

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Mar 01, 2010 09:08 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Mar 01, 2010 09:08 AM 
Cleaned up all machines. Derangement, registry
cleaner, temp files removed. They were very
fragmented.
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Chris Marsaglia Feb 24, 2010 09:20 AM 
She called back about testing and it still comes
up asking for the authorization to use the camera.
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Nathan Higginbotham Feb 23, 2010 11:43 AM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Feb 23, 2010 11:43 AM 
Updated windows. Gave admin rights so she could
initiate the driver. I was able to get it to
install driver correctly. Waiting for feedback.
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Lance Jewett Feb 11, 2010 01:08 PM 
Flash drives still work, says it is invalid
genuine. Might have to be imaged. can't get
windows to update
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Brian Berkley Feb 03, 2010 12:50 PM 
Task reassigned to Lance Jewett.
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Kevin Elmore Feb 03, 2010 12:17 PM 
****This is an email****
Hi, machine #20060168[Edit Inv], TRCLAB-1 isn't recognizing
flash drives. It comes up with a message to
install the flash drive. Could we get this changed
please. Thank you. Sue


-- 
Sue Payton
Technology Resource Center
Western Oregon University
503-838-8967
paytons@wou.edu
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