Service Request Ticket - # 36220

Service Request Information

CONTACT Name Lange, Marjory   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 04, 2010 09:39 AM
Department Humanities Division Phone 88307
Location Email langem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20090511[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 724RFK1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 724RFK1 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software

Wired NIC 00:26:B9:75:0F:DE


TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public

Entered by Date Memo
Teresa Hutchinson Feb 12, 2010 09:42 AM
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Feb 12, 2010 09:42 AM
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson Feb 12, 2010 09:42 AM
****This is an email****

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Teresa Hutchinson Feb 12, 2010 09:41 AM
****This is an email****

Teresa, I have spoken to Brian about it. Seems to 
be an intermittent problem, perhaps associated 
with various patches and things that you (i.e., 
computer folk) and Sun keep adding and changing--
much the way IM comes and goes (much nicer gone! 
frankly).  Anyway, I told Brian I'd put in 
another request if/when the problem turns up 
again, as I'm sure it will, given the instability 
of this email server.  Thanks for asking.
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Teresa Hutchinson Feb 12, 2010 09:17 AM
****This is an email****

Hi Marjory,

We have a service request for you (#36220) 
relating to not being able to navigate a page in 
email.

If this is something that we can still be of 
assistance with, just let us know, we'll be happy 
to help!

Thanks!

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Jordan Colton Feb 08, 2010 12:15 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Jordan Colton Feb 08, 2010 12:15 PM
called and left a VM requesting a call back.
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Brian Berkley Feb 05, 2010 10:27 AM
Priority changed from (3) Priority to (1) Highest Priority.
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Gabriel Thrash Feb 05, 2010 10:19 AM
Called and left a vmail asking if she was still
having the problem and if she was to call us back.
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Casey Sonflieth Feb 04, 2010 09:39 AM
in her email converganece she is not able to use
the arrow to navigate the page. she can do that on
every other computer though, but not hers.

Phone: 8-8307
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