Service Request Ticket - # 36226

Service Request Information

CONTACT Name Guy, Trisha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 04, 2010 11:23 AM
Department Student Health & Counseling Center Phone 88844
Location Email guyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090750[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. ? Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0073419

Wired NIC 00:26:B9:76:B8:8F

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public
Entered by Date Memo
Jordan Colton Feb 18, 2010 08:52 AM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton Feb 18, 2010 08:52 AM 
Taken care of. They said the new employee Jane Moe
was not able to log onto any computers, so i
double checked and she does have an account, so i
walked them through how to do accountlookup, i
wasnt able to show her directly because Jane was
sick today.
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Brian Berkley Feb 11, 2010 03:49 PM 
Status changed from (5) Completed to (1) Pending
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Brian Berkley Feb 11, 2010 03:49 PM 
They are reporting ATI Catalyst control center
errors popping up.

Please visit with them and address this issue ASAP.
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Jordan Colton Feb 05, 2010 01:40 PM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton Feb 05, 2010 01:40 PM 
Done and installed Dyno label printer. Everything
was working.
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Kevin Elmore Feb 05, 2010 11:17 AM 
she needs Microsoft Office.  Trisha Guy requests
admin rights on this machine for her and Jane. 
Tricia Guy will download and install their
scheduling software.
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Jordan Colton Feb 05, 2010 10:21 AM 
Task reassigned to Jordan Colton.
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Jordan Colton Feb 04, 2010 04:30 PM 
im imaging and setting it up right now
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Tricia Flaherty Feb 04, 2010 12:39 PM 
Dale is gone and I found out about this new 
employee earlier this week so sorry for the short 
notice
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Tricia Flaherty Feb 04, 2010 12:38 PM 
Task reassigned to UCS Tech.
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Tricia Flaherty Feb 04, 2010 11:23 AM 
There is a new employee starting Monday Feb 8th 
and they would like this new station setup in 
SHC102(at the location were Julie Saurer's 
station is being moved from -see SR#36224)
STation includes Optiplex 960 SFF desktop 
W#20090750[Edit Inv] and 22 inch display W#20090747[Edit Inv] 
This station will be on counter in ITC009 in 
front of my desk with New Equip form.  Please 
note that Trisha Guy should be admin on this 
station and we will need to go back and make new 
employee admin when they have had a acct created.
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