Service Request Ticket - # 36241

Service Request Information

CONTACT Name Lacey, Jenny   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 05, 2010 12:10 PM
Department Facilities Services Phone 88086
Location Email laceyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20020670[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description LaserJet 4300DTN printer
Serial No. SCNDY500583 Location PDR

Model Q2434A Hostname
Notes 350MHz processor,45ppm, 200,000 page duty cycle, extra 75 sheet envelope feeder(Q2438A), NIC: fuser installed from P0063176 10-2007 Ink/Toner Refill
TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Feb 09, 2010 10:56 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Feb 09, 2010 10:56 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Feb 09, 2010 10:56 AM 
The printer in question shows up as
ED-ED202-LaserJet4000.  It is not a network
printer and has been removed from the list of
available printers.

The individuals trying to print to that should
delete it from their printer list, in addition to
removing all references to printers on RADAR.
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Cinthya Mendez-Garcia Feb 05, 2010 12:57 PM 
Priority changed from (3) Priority to (2) High Priority.
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Cinthya Mendez-Garcia Feb 05, 2010 12:57 PM 
called saying they really need a printer
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Cinthya Mendez-Garcia Feb 05, 2010 12:11 PM 
says it might be something to due with the
networks possibly, because her machine will not
print to that printer as well.
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Cinthya Mendez-Garcia Feb 05, 2010 12:10 PM 
Student worker Jessica called about this
error: 
windows could not print due to the printer set up. 

says she has tried everything it says to do on the
display screen except reinstall the printer drive
which it is asking her to do. 

printer in ED 202
available times:
8am-5pm
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