Service Request Ticket

Service Request Information

CONTACT	Name	Nelson, Andrea	Date	Feb 08, 2010 08:28 AM
	Department	Student Success & Advising Office	Phone	88866
	Location		Email	nelsona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060234 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	F1L9VB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051, Adobe CS3 Design Standard WIN from P0062312
	Wired NIC	00:13:72:A6:59:E9

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Feb 08, 2010 02:08 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Feb 08, 2010 02:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Feb 08, 2010 02:08 PM	calendar is working, called her and told her how to clear browser cache	Add Attachment
Brian Berkley	Feb 08, 2010 01:39 PM	calendar is fixed, need to clear browser cache, and it will work	Add Attachment
Brian Berkley	Feb 08, 2010 10:04 AM	Task reassigned to Network Support.	Add Attachment
Kevin Elmore	Feb 08, 2010 09:23 AM	they called to say that they now cannot access anything in the calendar. I told them that there was work in progress and added the 88428 extension to the callback list.	Add Attachment
Kevin Elmore	Feb 08, 2010 08:37 AM	updating existing events is not available also.	Add Attachment
Kevin Elmore	Feb 08, 2010 08:28 AM	The can make new tasks and check email. The front desk is 88428 is the better phone number to use.	Add Attachment