Service Request Ticket - # 36254

Service Request Information

CONTACT Name Marvin, Roxanna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 08, 2010 09:43 AM
Department The Research Institute Phone 88838
Location Email marvinr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070501[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac, 20in, 2.0GHz Intel Core 2 Duo #Z0E2
Serial No. SW87451ZEX87 Location PDR

CPU Intel Core 2 Duo T7300(2.00GHz, 800MHz,4ML2)


OS Unknown Software iLife08(iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand,Front Row, Photo Booth), Windows XP PRO license from P0069092, Corel Draw Graphics Suite X4 from P0072227, Adobe eLearning Suite2 WIN license from P0079318(80/20 share with laptop W#?), MSOffice Pro Plus 2010 from P0079318 installed as OfficePro2007, MS Office 2011 MAC std from P0084052

Wired NIC 00:1B:63:B5:5E:67


Wireless NIC 00:1D:4F:FA:3E:A2


Bluetooth NIC 00:1D:4F:A4:8C:47

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Kevin Elmore Feb 08, 2010 09:49 AM 
Task reassigned to Self Resolved.
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Kevin Elmore Feb 08, 2010 09:49 AM 
Status changed from (1) Pending to (5) Completed
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Kevin Elmore Feb 08, 2010 09:49 AM 
She's somehow become able to log in.
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Kevin Elmore Feb 08, 2010 09:43 AM 
She also has a second computer that she's using
with a local logon.  the wou# for it is: 20060418[Edit Inv].
 She's not available after 2 today.
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