Service Request Ticket - # 36259

Service Request Information

CONTACT Name Root, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 08, 2010 10:28 AM
Department Western Community Policing Institute Phone 14001
Location Email rootl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080859[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. FZ2RLJ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0069666 installed as Office Pro 2003, Adobe Dreamweaver CS4 for WIN from P0072267

Wired NIC 00:21:70:58:81:87

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Kevin Elmore Feb 08, 2010 01:02 PM 
Task reassigned to Self Resolved.
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Kevin Elmore Feb 08, 2010 01:02 PM 
Status changed from (1) Pending to (5) Completed
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Kevin Elmore Feb 08, 2010 01:02 PM 
The user had too many things plugged into a single
power strip.  Re-arranging this fixed the problem.
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Kevin Elmore Feb 08, 2010 10:35 AM 
Priority changed from (3) Priority to (2) High Priority.
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Kevin Elmore Feb 08, 2010 10:33 AM 
There is no light on the power button at all.
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Kevin Elmore Feb 08, 2010 10:28 AM 
She'll call back with the status of the power
button color.
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