Service Request Ticket

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Service Request Information

CONTACT	Name	Maroney, Elisa	Date	Feb 08, 2010 11:53 AM
	Department	Deaf Studies and Professional Studies	Phone	88735
	Location		Email	maronee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20070420 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	MacBook 2.16GHz Intel Core 2 Duo-White #Z0ET
	Serial No.	SW87370MLYX1	Location	ITC 007 Storage
	CPU	Intel Core 2 Duo T7400(2.16GHz, 667MHz,4M)
	OS		Software	MAC OSX 10.4 Tiger with FREE upgrade to Leopard, Microsoft office Pro 2004 license from p0063241
	Wired NIC	00:1B:63:33:23:E5
	Wireless NIC	00:1C:B3:BE:A6:1B
	Bluetooth NIC	00:1D:4F:8D:30:5E

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Feb 22, 2010 03:27 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Brian Berkley	Feb 22, 2010 03:27 PM	Delivered, Dr. Maroney is out of the office today, will touch base with her on Tuesday.	Add Attachment
Brian Berkley	Feb 22, 2010 02:51 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Brian Berkley	Feb 22, 2010 02:51 PM	Upgraded to 10.5, installed Office 2004, all updates, Firefox, Adobe Reader, Adobe Flash Player, Adobe Shockwave Player, Microsoft Remote Desktop Connection client.	Add Attachment
Brian Berkley	Feb 22, 2010 11:08 AM	Task reassigned to Brian Berkley.	Add Attachment
Cinthya Mendez-Garcia	Feb 17, 2010 04:54 PM	called to check on the status of this request	Add Attachment
Richard Kavanagh student	Feb 12, 2010 08:16 AM	Brian is taking this one to a mac store to get the HD replaced.	Add Attachment
Joshua Johnson	Feb 11, 2010 01:03 PM	She called to say yes on sending her mac book to the apple techs	Add Attachment
Richard Kavanagh student	Feb 11, 2010 11:37 AM	I called Apple and talked to the apple tech that is in the office today and the hard disk is dead. The only option for recovering data is sending it to someone like disksavers.This would cost around $1500. I called Elisa and left a voicemail explaining this. I am now just waiting for word from her to send this to the apple store.	Add Attachment
Richard Kavanagh student	Feb 10, 2010 08:01 AM	I called her yesterday asking if it was okay to reformat the disk or if she had data on it that needed to be saved.	Add Attachment
Richard Kavanagh student	Feb 09, 2010 08:56 AM	can't boot to single user mode to run fsck	Add Attachment
Richard Kavanagh student	Feb 09, 2010 08:53 AM	The computer will boot to network or CD but not HD. When I run a repair from disk utility on the HD I get the following error: 'Invalid B-tree node size' It then says that the repair could not be completed. I'm trying to find a solution other than re-formatting the drive.	Add Attachment
Kevin Elmore	Feb 08, 2010 04:28 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Kevin Elmore	Feb 08, 2010 11:53 AM	Someone will bring the machine to the window soon.	Add Attachment
Kevin Elmore	Feb 08, 2010 11:53 AM	It's just showing a folder with a question mark.	Add Attachment