Service Request Ticket - # 36277

Service Request Information

CONTACT Name Ni, Fran   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 08, 2010 05:27 PM
Department Deaf Studies and Professional Studies Phone 88038
Location Email nic@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20071216[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude D630 2.50GHz, 6M L2 Cache, 800Mhz
Serial No. 69B4GG1 Location PDR

CPU Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)


OS Unknown Software MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0066424 upgraded from Office 2003 on 2/22/2008

Wired NIC 02:00:54:55:4E:01


Wireless NIC 00:1F:3B:CB:A7:11

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Feb 22, 2010 12:13 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Feb 22, 2010 12:13 PM 
Installed 2/22/2010
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Brian Berkley Feb 22, 2010 10:30 AM 
Called and left VM
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Brian Berkley Feb 16, 2010 11:19 AM 
Emailed and left Voicemail, she is only on campus
on Mondays
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Brian Berkley Feb 09, 2010 10:58 AM 
Task reassigned to Brian Berkley.
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Tricia Flaherty Feb 08, 2010 05:27 PM 
She would like to have Office 2007 and her laptop
is licensed for that version but was originally
downgraded to 2003, please arrange to install and
change inventory under software to indicate that
it is now installed as 2007 and not 2003
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