Service Request Ticket - # 36283

Service Request Information

CONTACT Name Gatimu, Margaret   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 09, 2010 08:58 AM
Department Education & Leadership Phone 88025
Location Email gatimum@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20060318[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell 19in LCD Monitor #1907FP
Serial No. CN0CC2996418067Q0QYA Location PDR

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public

Entered by Date Memo
Brian Berkley Feb 10, 2010 01:14 PM
Status changed from (1) Pending to (5) Completed
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Brian Berkley Feb 10, 2010 01:14 PM
helped her sort out her printers
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Brian Berkley Feb 09, 2010 11:09 AM
Task reassigned to Brian Berkley.
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Brian Berkley Feb 09, 2010 11:09 AM
Margaret,

Go to Start, Printers & Faxes, and delete all
printers that have the word "Radar" in their
description.
Also, delete the printer that says
"ED-ED202-LaserJet4000" as it is actually a
reference to an old network printer that is on
Kimber Townsend's desk that is no longer on the
network.

You should be able to print to ED-ED202-LaserJet4300"

Please call me if you have any questions or problems.
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Casey Sonflieth Feb 09, 2010 09:33 AM
she needs to print the assignments and they are
all on moodle
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Casey Sonflieth Feb 09, 2010 09:33 AM
Priority changed from (3) Priority to (2) High Priority.
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Casey Sonflieth Feb 09, 2010 09:33 AM
she called in saying she needs this done ASAP
because she has students that need to do work.
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Casey Sonflieth Feb 09, 2010 08:58 AM
She said she has no connection to the office printer.
 the printer is in ED 202
Phone: 8-8025
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