Service Request Ticket

Service Request Information

CONTACT	Name	Holman-Kidd, Hilary	Date	Feb 09, 2010 12:12 PM
	Department	VP Academic Affairs/Provost	Phone	88271
	Location		Email	holmankh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070527 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	F19L5F1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P00 installed as Office Pro 2003
	Wired NIC	00:1A:A0:75:97:B9

TECHS	Submitted by	Christian Rogers	Contact	crogers05@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Brian Berkley	Feb 11, 2010 03:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Casey Sonflieth	Feb 11, 2010 08:42 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Brian Berkley	Feb 09, 2010 02:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Feb 09, 2010 02:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Feb 09, 2010 02:21 PM	duplicate of 36282	Add Attachment
Christian Rogers	Feb 09, 2010 12:16 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Christian Rogers	Feb 09, 2010 12:16 PM	*I called back* Computer freezes while trying to general tasks. Typically happens when she is on the web. She cant quit, and so she has to manually restart the computer. She needs this in order to work. She had to restart it 5 times yesterday.	Add Attachment
Christian Rogers	Feb 09, 2010 12:12 PM	*this was a note on my desk* computer is freezing W#20070527 MNB 201 PH#88981 she will be in till 4:00	Add Attachment