Service Request Ticket - # 36295

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 09, 2010 03:08 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050171[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. BZMWW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:91:E3:93

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Mar 11, 2010 10:58 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Adam Wehner Mar 11, 2010 10:58 AM 
With the fix this has now been dealt with.
 Add Attachment
Casey Sonflieth Feb 16, 2010 10:29 AM 
she said that another computer is doing the same
thing. Ref 36 and Ref 26 are still doing it.

Ref 36 number: 20050138[Edit Inv]
 Add Attachment
Casey Sonflieth Feb 16, 2010 10:27 AM 
Status changed from (5) Completed to (1) Pending
 Add Attachment
Adam Wehner Feb 12, 2010 10:12 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Adam Wehner Feb 12, 2010 10:12 AM 
This error was caused by bad drivers.  I have
fixed the problem now.
 Add Attachment
Brian Berkley Feb 10, 2010 01:19 PM 
Task reassigned to Adam Wehner.
 Add Attachment
Joshua Johnson Feb 09, 2010 03:08 PM 
the computer is ref 26. the computer in the
library says that there is a xerox driver error. 
88418
Lori Hiltderand
Add Attachment