Service Request Ticket

Service Request Information

CONTACT	Name	Johnson, Karen	Date	Feb 10, 2010 08:28 AM
	Department	College of Education	Phone	88235
	Location		Email	johnsonk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071214 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	4HVTGG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424, Filemaker Pro v9 from P0066371
	Wired NIC	00:1E:C9:7C:BC:BE

TECHS	Submitted by	Christian Rogers	Contact	crogers05@wou.edu	88925
	Primary Technician		Contact	ekavanagh08@wou.edu	88925

Entered by	Date	Memo
Emily Kavanagh			Email Public
Entered by	Date	Memo
Emily Kavanagh	Feb 12, 2010 10:33 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Emily Kavanagh	Feb 12, 2010 10:33 AM	Task reassigned to Emily Kavanagh.	Add Attachment
Emily Kavanagh	Feb 12, 2010 10:33 AM	the problem got fixed	Add Attachment
Christian Rogers	Feb 10, 2010 08:28 AM	Karen Johnson is having scanner issues. She check the entire plug ins and it says she is still scanner can not be started. She tried shutting down and restarting after. Scanner previously would only scan two item and then stop working. Now it is not working at all. Computer 20071214 Scanner 20071023	Add Attachment