Service Request Ticket

Service Request Information

CONTACT	Name	Holmes, Heather	Date	Feb 10, 2010 09:07 AM
	Department	College of Education	Phone	88731
	Location		Email	holmesh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20060573 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude D620 Intel Core2 Duo T7400(2.16GHz)
	Serial No.	FFXVQC1	Location	PDR
	CPU	Intel Core 2 Duo T7400(2.16GHz, 667MHz,4M)
	OS	Unknown	Software	MS Office Pro Plus 2007 from P0060881 installed as Office Pro 2003
	Wired NIC	00:18:8B:C2:CB:88
	Wireless NIC	00:19:D2:B0:01:39

TECHS	Submitted by	Christian Rogers	Contact	crogers05@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Feb 10, 2010 12:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Feb 10, 2010 12:45 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lance Jewett	Feb 10, 2010 12:45 PM	Removed the other machine account	Add Attachment
Lance Jewett	Feb 10, 2010 12:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Feb 10, 2010 12:43 PM	Updated inventory	Add Attachment
Lance Jewett	Feb 10, 2010 12:41 PM	ed60573holmesh computer name. Gave her admin rights and removed the giant list of people that were on there	Add Attachment
Lance Jewett	Feb 10, 2010 12:40 PM	Task reassigned to Lance Jewett.	Add Attachment
Brian Berkley	Feb 10, 2010 10:23 AM	Cannot "see" the computer on the network, there are also 2 comps in AD with the same WOU#, be sure to verify which name is current, and delete the other machine account.	Add Attachment
Christian Rogers	Feb 10, 2010 09:07 AM	Techs did a reimage of her computer. She needs admin right added to her computer.	Add Attachment