Service Request Ticket - # 36310

Service Request Information

CONTACT Name Bracy, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 10, 2010 09:37 AM
Department Creative Arts Phone 88534
Location Email bracyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040962[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
Serial No. QP5260L4SDW Location PDR

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0053370, Adobe Creative Suite Premium Mac from P0050226(moved from 990460), Adobe CS3 Web Premium MAC from P0063081(installed as v.CS2 Fall 2007)

Wired NIC 00:0D:93:65:66:54

TECHS Submitted by Christian Rogers Contact crogers05@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Feb 17, 2010 10:05 AM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Feb 17, 2010 10:05 AM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Feb 17, 2010 10:05 AM 
Added the new printer. Her printer was still from
Radar. Ansel added now.
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Teresa Hutchinson Feb 15, 2010 09:57 AM 
****This is an email****

Just to follow up... I've added the CA-Ansel 
printer (the one in the Art Dep't. office in 
Campbell Hall) on the BART server, but it asks 
for a user name and password every time. I tried 
my name as it comes up by default (Jennifer K. 
Bracy, how my computer is registered to me) and 
my WOU password and that won't work. The printer 
queue says 'on hold - waiting for authentication'.

JB
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Teresa Hutchinson Feb 15, 2010 07:20 AM 
Status changed from (7) Waiting for Contact to (1) Pending
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Teresa Hutchinson Feb 15, 2010 07:20 AM 
****This is an email****

Yes, I believe it is still an issue... I received 
an email from someone named Brian, explaining 
that the server it was on (RADAR) is no longer. 
He gave me a new server name and an IP address, 
but, as I replied to him Thursday, I don't know 
how to set that up myself. I know it involves 
adding another printer but I'm not sure how to go 
about it.

Thanks for the follow-up.
Jen Bracy
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Teresa Hutchinson Feb 12, 2010 10:33 AM 
****This is an email****

Hi Jennifer,

We were just checking in with you regarding a 
service request that we have for you (#36310) 
relating to computer not connecting to the 
printer in Campbell.

If this is something that we can still be of 
assistance with, just let us know, we'll be happy 
to help.

Thanks!
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Lance Jewett Feb 11, 2010 12:00 PM 
Task reassigned to Lance Jewett.
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Brian Berkley Feb 10, 2010 10:22 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Brian Berkley Feb 10, 2010 10:07 AM 
Jennifer,

RADAR is no longer used as a print server, the
print server in use now is BART.


You can connect to ansel directly at ansel.wou.edu
or the IP address of 140.211.76.23
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Christian Rogers Feb 10, 2010 09:38 AM 
needs to be able print b/c she is paying out of 
pcoket to print.
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Christian Rogers Feb 10, 2010 09:37 AM 
Computer does not connect to printer in Campbell 
hall that she typically connects too. 
RADAR/CA/Ansel.
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