Service Request Ticket - # 36328

Service Request Information

CONTACT Name Orwick, Betty   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 10, 2010 02:57 PM
Department Strategic Communications & Marketing Phone 88813
Location Email orwickb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20080624[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac Pro, One 2.8GHz Quad-Core Intel Xeon #Z0EM
Serial No. G88492A9XYL Location PDR

CPU One 2.8GHz Quad-Core Intel Xeon


OS MAC OS X 10.5 (LEOPARD) Software MS Office Pro 2008 for MAC from P0068701, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488, (UPGRADED Adobe Creative Suite Prem CS3 Mac License from P0065768) Adobe Design Premium CS5 Mac from P0075227 installed as CS4 Design Premium, Upg to Lion from P0081770 and Mt Lion from P0087090, Adobe CS6 Design &Web Prem from P0090067

Wired NIC 00:1F:5B:3D:FE:0C


TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public

Entered by Date Memo
Richard Kavanagh student Mar 12, 2010 03:56 PM
Status changed from (1) Pending to (5) Completed
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Richard Kavanagh student Mar 12, 2010 03:56 PM
Dreamweaver and Flash had not been installed. She 
should be good to go now.
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Tricia Flaherty Mar 12, 2010 03:11 PM
Task reassigned to Richard Kavanagh.
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Tricia Flaherty Mar 12, 2010 03:08 PM
Status changed from (4) On Hold to (1) Pending
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Tricia Flaherty Mar 12, 2010 03:08 PM
Lance, 
What she initially asked for was to have "Adobe
Suite web components"  not Web Premium, what she
is licensed for is Adobe Creative Suite Design
Premium for MAC from P0065768  that includes the
following:  Adobe InDesign CS3, Photoshop CS3
Extended, Illustrator CS3, Flash CS3 Professional,
Dreamweaver CS3, and Acrobat 8 Professional 
Please go over and make sure all of these
components are under her Applications and RUN , if
not then run the reinstall Of Adobe Design Premium
CS3 for MAC to include all of the missing items. 
If they are already their it may be a matter of
making dock items for them so they are easy to find.
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Lance Jewett Mar 12, 2010 11:52 AM
Status changed from (1) Pending to (4) On Hold
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Lance Jewett Mar 12, 2010 11:52 AM
Status changed from (4) On Hold to (1) Pending
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Lance Jewett Mar 12, 2010 11:52 AM
Emailed Denise 
****This is an email****
Hi Denise,
This is Lance from UCS with Western Oregon. I'm
emailing about a task for Betty Orwick about
getting CS3 Web Premium. We can not install it on
her machine since she does not have a license for
it. For us to install it we need to have a
purchase request. If you have any questions you
can reply to this email or call the service desk.

Thank you,
UCS
Lance Student Tech
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Lance Jewett Mar 12, 2010 11:46 AM
Status changed from (1) Pending to (4) On Hold
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Lance Jewett Mar 12, 2010 11:46 AM
She does not have a license for Web Premium. She
needs to put in a purchase request.
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Jordan Colton Mar 11, 2010 09:51 AM
Task reassigned to Lance Jewett.
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Jordan Colton Mar 11, 2010 09:51 AM
Lance i have class during this time, so i was
wondering if you could start the installation and
i can finish it up when im done with class.
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Jordan Colton Mar 11, 2010 09:50 AM
****This is an email****
Hi Jordan,
I only work until 11:30 on fridays, so how about
you come a few minutes before11:30 and I'll make
sure my computer is set up for you.

Thanks so much,
Betty
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Jordan Colton Mar 11, 2010 08:53 AM
****This is an email****
Hey this is Jordan with the UCS. I'm emailing in
regards to your Adobe CS3 request. This
installation process will take probably around 45
minutes to an hour to complete, and so I was
wondering when the best time for you would be to
install the software?

-- 
Thank you,
   ~Jordan
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Joshua Johnson Mar 09, 2010 03:17 PM
I called and let her know that we are still
working on this. 
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Nathan Higginbotham Mar 01, 2010 10:50 AM
Task reassigned to UCS Tech.
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Nathan Higginbotham Mar 01, 2010 10:50 AM
I could not get it set up, she needed to get some
work done after I finished with her mail issue.
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Kevin Elmore Mar 01, 2010 09:34 AM
Task reassigned to Nathan Higginbotham.
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Joshua Johnson Feb 25, 2010 01:19 PM
called to check up on this task. this task has not
been completed 
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Brian Berkley Feb 11, 2010 10:12 AM
This is a Mac.

Adobe Creative Suite Prem CS3 Mac License from
P0065768
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Cinthya Mendez-Garcia Feb 10, 2010 02:57 PM
would like adobe suite web components installed on
her office machine. 

available times: 
on campus most of the time leaves on friday
afternoons. 
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