Service Request Ticket - # 36329

Service Request Information

CONTACT Name Glasenapp, Gary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 10, 2010 03:41 PM
Department The Research Institute Phone 88771
Location Email glaseng@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050318[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. 206R981 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from TRI Site License

Wired NIC 00:12:3F:97:18:69

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public
Entered by Date Memo
Brian Berkley Feb 11, 2010 03:00 PM 
Task reassigned to Jordan Colton.
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Brian Berkley Feb 11, 2010 03:00 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Feb 11, 2010 03:00 PM 
Jordan and Brian W. worked on this.
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Brian Witt Feb 11, 2010 10:13 AM 
He is in the correct LDAP groups.  I was able to
open it no problem. I made a copy of the file and
deleted the original. If he restarts his computer,
he should be able to open it.
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Cinthya Mendez-Garcia Feb 10, 2010 03:41 PM 
he is getting an error message when trying to open
the power point file disabilities 2010: 

powerpoint was unable to open or save this
document please insure that you have access
privileges to read or write the document and that
it is not incripted. 

says he needs this as soon as possible. 

available times:
today until 4:30pm 
will be here at 8am tomorrow.
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